Frequently Asked Questions
Specialist Certifications
Our Certified Guardian Specialist certification is a complimentary thought-leadership program
How do I earn my Specialist certification?
After enrolling in one of our Specialist certification courses, you will receive an email from us confirming your spot reservation. We will send you separate emails within 3-5 business days for you to log in to our Cybersecurity Academy training platform to access your recordings and exams. Please double check your spam folder and email security settings for these emails.
To earn your certificate for the course, you would have to watch three sessions and take three exams. You need to score 100% on each exam to pass the course. You will have unlimited attempts to take your exams.
How much does the Specialist certification cost?
All Cybersecurity Leadership Specialist courses and certifications are free.
I've completed the Specialist courses and exams. How do I redeem my badge & certificate?
The deadlines and badge issuance dates for the Specialist certifications are posted in the individual course modules in the Cybersecurity Academy. We will review all the submissions and issue all eligible certificates/badges via Credly. If you've completed your requirements on time, you will receive an email from Credly once we've issued your certificate, at which point you can log in to your Credly account to accept your certificate of completion.
How can I get CPE credits for the sessions I've watched?
We will submit all certificates to ISC2 for three CPE credits at the same time we issue the Credly certificates for those who have entered in their ID numbers at the point of registration. If you did not enter your ISC2 ID at the point of registration or are not a member, then you may take your digital certificate from Credly and send it to ISC2 yourself or apply it another organization you may be affiliated with for three credits.
How can I earn the Specialist certifications you've offered before?
You may only enroll in the Specialist certifications we are currently running. We will notify you via email when we open up other Specialist certification topics in the future.
My previous badge(s) expired, how can I get it renewed?
Currently we are not offering any renewals of previous badges and certificates. Once we open renewals back up again, we'll notify you via email.
I missed one of the live sessions for your course. How can I still get credit for it?
All our live sessions are recorded and available free on-demand by logging in to the Cybersecurity Academy. You'll need to complete the session by the deadline posted in the course module to earn your credit.
Technical Certifications
Our Certified Guardian - Analyst certification validates your credentials and boost your resume
How much does it cost to get certified?
Each standard exam is $250. Some customers and partners may be eligible for free training and exam vouchers. For more information on the training courses, please reach out to training@proofpoint.com for more information and pricing.
Am I required to take the courses and labs in order to get my certification?
No. You are only required to pass the exam to get your technical certification. However, it is highly recommended that you attend all the courses and labs since they are designed specifically to help you pass your exam.
If I don’t pass the exam, can I get a refund?
Unfortunately, no. There will be no refunds for failed or incomplete exams. This is why we highly recommend you attend all the courses and labs since they are designed specifically to help you pass your exam.
How long will the exam be?
You have up to 90 minutes to take either the People Protection or Information Protection Analyst exams.
If I don't pass my exam, when am I allowed to retake it again?
You may retake an exam after 7 days from the initial date of the previous attempt. Once the 7 days have passed, you may repurchase and retake the exam. You cannot retake an exam that you've already passed until you need to either renew your certification and/or a new exam is published in place of the existing exam.
What other training does Proofpoint offer?
All Proofpoint customers and partners can gain complimentary access to our Cybersecurity Academy. Here you will find a vast library of our self-paced courses. These courses cover a full range of topics across our suite of products and are available from anywhere, anytime for your convenience. For additional details or questions, you may contact training@proofpoint.com or your account manager.
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