Support Portal
All Proofpoint products come with access to our support portal. There you will find white papers, our robust knowledge base, online help and communities, and case management. Access the technical information you’re looking for 24 hours a day, seven days a week.
Choose your Service level
We offer multiple levels of service to meet your specific business needs, from Self Service to Premium Service. With Premium Service, you get proactive service, special case handling and insight into security issues, as well as a deeper view of the threat landscape. See Offerings At A Glance below for more details.
Offerings At A Glance
|
Features |
Self Service |
Platinum |
Premium |
Global |
|---|---|---|---|---|
Support Portal: Knowledge Base, case reporting and management, communities, and more |
X |
X |
X |
X |
Phone Support: Live access to a Customer Support Engineer |
||||
|
Critical issue (P1) (during business hours only) |
X |
|
|
|
|
Critical issue (P1) (24X7X365) |
|
X |
X |
X |
|
Non-critical issue (during business hours only) |
|
X |
X |
X |
|
Non-critical issue (24X7X365) |
X |
|||
Named Technical Account Manager: proactive services, account and support oversight, security expertise, milestone management |
X |