When you’ve got a great thing going, why stop? I’m pleased to announce that we have been recognized as a Leader. Gartner has named Proofpoint a Leader in the 2025 Magic Quadrant for Digital Communications Governance and Archiving Solutions (DCGA).
This recognition by Gartner is exciting. And in our opinion, it gives us momentum as we expand our efforts at helping clients in this space. Two things stand out for me. First, our focus on connectors, which helps customers who are struggling to take control of and manage their diverse communication channels. And second, our focus on customers, which has been part of the Proofpoint DNA for longer than I’ve been with the company.
In this blog post, I want to talk more about why each focus area will help us do even greater things moving forward.
Focus on connectors
We agree wholeheartedly that the traditional compliance and archiving market has evolved into something much bigger. We even repositioned our Intelligent Compliance portfolio as Proofpoint Digital Communications Governance (DCG) to help us better communicate the discrete value we offer, the use cases we address and the positive outcomes that we help our customers achieve.
Digital communications channels—like mobile, SMS, voice, video, virtual meetings, social media and messaging—have rapidly proliferated across organizations everywhere. And this has increased complexity, risk and non-compliance into the business. What you have today is something like a “digital swamp” that introduces more questions than answers for IT, legal and compliance teams. That’s where Proofpoint can help.
We can help you natively capture Microsoft 365 email as well as a wide variety of other digital communications channels including Microsoft Teams, Slack, Zoom and social media platforms like LinkedIn, Facebook and X. We keep a pulse on the market. And at the same time, we continue to listen closely to our customers. That helps us to plan our roadmap and make informed decisions on whether it makes better sense to build, partner or buy. Earlier this year, for example, we launched new native connectors to capture Microsoft OneDrive and SharePoint content in response to customer feedback.
But we don’t just connect all your channels, we also help you capture and store content to various downstream services. To that end, we have signed strategic partnerships that extend our capture capabilities to more than 80 data sources. Have requirements to capture WhatsApp? Text messages? Signal? Webex? NICE? TikTok? Let’s talk.
Today, we can capture content and store to your non-Proofpoint archive. We can improve visibility into your capture stream to reconcile what you believe you’re storing with what is retained in your non-Proofpoint archive. We can capture and store social media to your non-Proofpoint archive. And we can automatically monitor and remediate non-compliant social profiles and engagement. Plus, we’re ready whenever you’re ready to migrate to Proofpoint’s DCGA solution.
Focus on customers
I said this in 2022—Proofpoint focuses on driving a world-class customer experience. This was one of our key strategic initiatives in 2024, and it will be moving forward. Our customer-centricity differentiates Proofpoint from other vendors. And our efforts in this area are reflected in many statistics that we’re proud to share. Year after year, our customer retention rate is more than 90% across all product lines, which is pretty remarkable. We have a 94% customer satisfaction (CSAT) rating (as of July 2024), which is based on surveys completed by customers and conducted by Proofpoint technical support. This further sets us apart from our competitors.
In this year’s report, I was proud to see Gartner recognize us based on our Completeness of Vision and Ability to Execute.
We’re thrilled to hear this and aspire for more recognitions in 2025.
Proofpoint offers both depth and breadth
I’ve never been more excited and optimistic about our DCG business. Today, our portfolio includes a diverse array of advanced technology that’s difficult to match when it comes to enabling corporate and regulatory compliance and improving investigations readiness. Just look at this impressive list:
- Proofpoint Capture
- Proofpoint Track
- Proofpoint Patrol
- Proofpoint Archive
- Proofpoint Discover
- Proofpoint Supervision
- Proofpoint Automate
I’ll also say that our premier security pedigree presents a distinctive competency others can only dream of—86% of Proofpoint DCG customers are already Proofpoint threat and information protection customers.
I extend a huge thanks to all our customers for contributing to our success. We couldn’t have attained this success without you. To those still pondering Proofpoint, what are you waiting for?
Get your copy of the report
Be sure to download your complimentary copy of the 2025 Gartner Magic Quadrant for Digital Communications Governance and Archiving Solutions report, which is available here.